Today’s case study explains how the owner of a small hotel won a competitive edge by implementing Workforce Management Suite.
Our example company is a 45-room hotel located on the slopes of a small ski resort. For twenty-five years, this facility and two similar-sized lodges had delivered the only lodging at the small resort. There was enough business for all three (even with very little advertising) until a nationwide budget chain opened a 150-room facility five years ago. The three original hotels saw business dry up and the other two eventually closed their doors.
A Radical Change to Stay Competitive
The owner knew she had to change her plan to stay in business. In an attempt to attract a higher-paying clientele, she took out a large loan and invested in a total remodel, upscale amenities, and a pricey advertising campaign tailored to out-of-state guests. Along with the makeover and major pivot, the owner knew she had to get serious about tracking and controlling expenses. The conventional WFM processes had to go.
Her goal was to control labor costs, lower admin time, reduce scheduling confusion, and track important data so she could create strategies to expand human capital ROI. She also wanted to create an efficient, flexible, tech-savvy atmosphere to appeal to the best labor force from the limited labor pool in the rural community.
Solution – Workforce Management Suite
The scheduling tool, TimeSimplicity was up and running on day one of the implementation. When the owner learned how easy it was to quickly create custom schedules for hotel staffing, she realized that she wouldn’t have to hire another manager if business increased. She also saw how her supervisors could better accommodate the employees’ shift preferences—which is key to keeping hardcore “ski bums” loyal and happy.
Every Minute Counts
TimeWorksPlus, the time and attendance tool, tracks employee time to the minute. It only took two pay cycles for the owner to realize how much she had been overpaying unnecessarily due to inaccurate time cards. Though most of the mistakes had been inadvertent, she discovered that there had been some intentional buddy-punching going on. She opted to purchase a compatible biometric time clock and it’s proved its value every pay period.
No More Unauthorized Overtime
Overtime is easily managed with customizable system alerts and there are nine pay-rate fields and employee groups/sorting/filtering for easy organization and updating. This makes it easy to schedule workers who have narrow skill sets as well as the cross-trained employees who can work in any department.
Employee Self Service allows employees to clock in, adjust their schedule, submit shift change requests, approve time cards, and monitor accruals online. The convenience and autonomy have elevated morale, improved communication, and increased efficiency. Her dedicated staff appreciates the new 21st-century workplace tools and she is now known as the best employer on the mountain.
Advantage Payroll Services offers WorkforceHUB, the Human Resources Management System (HRMS) that makes it easy to optimize the performance of your supervisors, employees, and business processes.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, TimeWorks Mobile, and ApplicantStack. We’ve just added recruiting, onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB was designed for busy employers like you who need to reduce cost-per-hire, streamline scheduling, automate time tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our Advantage Payroll Services ROI Calculator.
We can get you up and running with WorkforceHUB immediately. Contact us today to book a demo.