Smart Scheduling for Hotel and Hospitality
Advantage Payroll Services helps hotel boost their bottom line with simplified scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they count on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise hectic operation running smoothly, Bayside faces labor force challenges that range from last-minute sick leave to schedule changes to unplanned overtime. With their reputation resting squarely on their power to serve visitors with personal attention, workforce management is a principal concern at Bayside. Their ultimate goal; elevate customer service without increasing labor costs.
Overwhelming Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that prevented understaffing, could be adjusted on the fly, kept all parties informed about scheduling changes, tracked data for DOL compliance, and guaranteed that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, managers needed accurate data to design scheduling strategies that eliminated waste while maintaining an exceptional standard of service for their guests.
Bayside needed a hotel employee scheduling solution that would meet scheduling goals while offering greater flexibility for staff members and less busy work for managers.
Time and Attendance Made Easy With Advantage Payroll Services
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows employees to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature significantly reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has transformed the scheduling process for Bayside managers and employees. It provides supervisors smart tools for manageable, hassle-free scheduling and allows associates to take over many tasks previously done by managers. Bayside managers are amazed at how effortless it is to design, save, and change recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for simplified scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Employees and management welcome the automation and centralization of scheduling operations. Employees put schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a supervisor has authorized a schedule change, TimeSimplicity notifies the staff member; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and increased staff efficiency.
Employee hours are controlled with customized system warnings and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling accuracy.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, curtail labor costs, and maintain regulatory compliance.
Advantage Payroll Services offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our Advantage Payroll Services ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.